Shipping Policy

Last updated: October 25, 2026

Shipping Couriers & Methods

We offer a variety of Ground Shipping and Express Shipping options through the following couriers, depending on your location:

  • Canada Post
    • Stamped Envelope Shipping (Untracked Lettermail)
    • Expedited Parcel
    • Xpresspost
  • UPS
    • Standard
    • Express Saver
  • Canpar
    • Ground
    • Express
  • Purolator
    • Ground
    • Express

When do you ship?

  • Most orders ship within 1 business day. During busy periods, processing may take an extra business day to process.*
  • V.I.Bead Members: V.I.Bead members will have their orders packaged and shipped the same day if placed before the cut-off time, regardless of order volume.

Where do you ship?

  • We ship within Canada and to select international destinations (excluding the United States).
  • Shipping Restrictions: Couriers, such as Purolator, Canpar, UPS or FedEx, are unable to ship to Post Office Boxes (P.O. Boxes). Please ensure that your shipping address is a valid physical address.
  • United States: We are not accepting or fulfilling orders to U.S. shipping addresses at this time.

Shipping Times & Costs?

  • Shipping times and costs vary based on your location and the shipping method you select. Shipping costs are displayed at checkout. For Canada Post parcel services, delivery times shown at checkout are estimates provided by Canada Post and are not guaranteed arrival dates.
  • To help offset the higher costs of courier shipping, we offer various shipping discounts and special offers based on your location. These discounts will be applied automatically depending on your destination and the shipping method chosen.
  • United States: Shipping is temporarily paused; orders to U.S. addresses cannot be placed at this time.

Stamped Envelope Shipping (Untracked and Uninsured)

Important: Please read the eligibility requirements and delivery risks before choosing this lower-cost option. Stamped Envelope Shipping uses Canada Post Lettermail for certain small, lightweight orders delivered within Canada. It is not a tracked parcel service.

  • Maximum 10 items: Your order can contain no more than 10 individual items in total, including multiple quantities of the same product. An order containing 11 or more items is not eligible.
  • Maximum $24.99 order value: The order must not exceed $24.99 CAD. Eligibility is determined at checkout.
  • Eligible products only: Not all products can be sent by stamped envelope. An individual product marked as eligible does not mean that the entire order qualifies. The combined contents must satisfy all limits.
  • Canada Post size and weight limits: Non-standard and Oversize Lettermail cannot exceed 500 g or 380 mm ร— 270 mm ร— 20 mm (approximately 14.9" ร— 10.6" ร— 0.8"). Even orders within these measurements must meet our other eligibility requirements.
  • Canadian addresses only: This option is available only for eligible deliveries within Canada.
  • No tracking, delivery confirmation, or insurance: Canada Post does not provide a tracking number or delivery confirmation for this service. Once mailed, we cannot track an envelope, confirm when or whether it was delivered, or make an insured claim for lost or damaged contents. There is no carrier insurance coverage for loss or damage.
  • No guaranteed delivery date: Stamped envelopes travel through the regular letter mail system, rather than a tracked expedited parcel service. Delivery may be slower, and in some circumstances can take several weeks. Estimated delivery dates are not guaranteed.
  • No shipping discounts: Stamped Envelope Shipping does not qualify for our parcel shipping discounts or free-shipping promotions.

Customer acknowledgment โ€” shipped at your own risk: By selecting Stamped Envelope Shipping, you acknowledge that you are choosing an untracked and uninsured service and accept the associated risks of delay, loss, or damage. If you require tracking, delivery confirmation, or carrier insurance, select an eligible tracked parcel service at checkout instead.

Shipping Discounts for Canadian Customers

Provincial Customers (AB, BC, MB, NB, NL, NS, ON, PE, QC, SK)

        • Free Shipping on most orders over $150*
        • $5 Discount on eligible Expedited Parcel shipping for orders of $25 or more*
        • $7.50 Discount on shipping for orders over $75*
        • $10 Discount on shipping for orders over $100*

Territorial Customers (YT, NT, NU)

        • Free Shipping on most orders over $200*
        • $5 Discount on shipping for orders over $50*
        • $7.50 Discount on shipping for orders over $75*
        • $10 Discount on shipping for orders over $100*

United States Customers

      • Shipping Paused: We are not accepting or fulfilling orders to U.S. shipping addresses at this time due to recent import rule changes that introduced additional duties, fees, and processing requirements. We will update this page when service resumes.

International Customers

      • We currently do not ship to the United States.
      • Shipping costs for international orders will be calculated at checkout based on your location, with no additional markups or handling fees. The rate displayed is the rate charged by the couriers.
      • Taxes and Duties: All international orders may be subject to taxes and duties, which are the responsibility of the recipient.
      • Customs Delays: Please note that packages may be delayed by customs. You can track your package using your tracking number to check its current status.

Tracking and Parcel Insurance

Track your order directly on our website using our Track your order page. Enter your order number and the email address used at checkout, or sign in to your account for easier tracking.

For Canada Post parcels, our tracker combines tracking updates supplied by Canada Post with our own order and shipment records. This gives you a more complete picture of your orderโ€™s progress in one place, from order preparation and label creation to the available transit and delivery updates.

For orders shipped using one of our Ground or Express parcel services, once your order is packaged and the shipping label is created, an email containing your tracking information will be sent automatically to the email address you provided. Stamped Envelope Shipping does not include tracking or insurance.

  • Tracking Information: All Ground and Express parcel services include a tracking number. Carrier scans may take time to appear after a label is created, and updates may appear at different times on our website and the carrierโ€™s website. A shipping label being created does not mean that the carrier has collected your parcel.
  • Stamped Envelope Orders: Our Track your order page can show your orderโ€™s preparation and mailing status when available. Stamped Envelope Shipping remains untracked Canada Post Lettermail, with no tracking number, carrier scans, delivery confirmation, or insurance.
  • Parcel Insurance: Canada Post Expedited Parcel and Xpresspost shipments within Canada include up to $100 in coverage for loss or damage during transit, subject to Canada Postโ€™s terms and exclusions. Additional coverage is available at $3 for each additional $100 of coverage above the initial $100. Without additional insurance, eligible Canada Post Expedited Parcel and Xpresspost shipments include up to $100 in coverage for transit loss or damage, subject to Canada Postโ€™s terms and exclusions. Any value above $100 is uninsured. These parcel insurance provisions do not apply to Stamped Envelope Shipping.

Customer Responsibilities

Customers are responsible for providing a complete and accurate shipping address and collecting parcels within the carrierโ€™s stated pickup period.

i-Bead Inc. will not be held responsible for loss, delays, or additional shipping costs directly caused by incorrect or incomplete address information supplied by the customer, or failure to collect a parcel after receiving a pickup notice. Any resulting return-to-sender or reshipping charges are the customerโ€™s responsibility.

Damage Caused by Shipping Courier (Transit Damage)

If your parcel is damaged during transit, contact i-Bead Inc. We will work with the carrier to investigate and initiate an eligible claim. Please follow the reporting and documentation requirements below.

  1. Contact Us Immediately: If you receive a damaged parcel, contact our customer service team immediately upon receipt of the package (within 48 hours) to initiate the claim process. Please provide photographs of the damaged packaging and the item(s) inside the box. Do not discard the packaging, as it will be required for the claim process.
  2. We Will Initiate the Claim: After you contact us, we will work directly with the shipping carrier (e.g., Canada Post, UPS, FedEx) to initiate the shipping claim on your behalf. Please ensure you provide all requested information to expedite the claim process.
  3. Replacement or Refund: Once the shipping claim has been processed by the courier and your case is resolved, we will either offer a replacement (if available) or process a refund for the damaged items, less shipping costs.

Important: Shipping damage must be reported to i-Bead Inc. within 48 hours of receiving your package. Please provide photographs of the damaged items and packaging, and retain all packaging for the claim process. We will work directly with the shipping carrier to initiate the claim on your behalf.

Loss Caused by Shipping Courier (Transit Loss)

If your parcel is lost during transit, contact i-Bead Inc. We will work with the carrier to investigate and initiate an eligible claim. Please follow the reporting and documentation requirements below.

  1. Contact Us Immediately: If you believe your parcel is lost, contact our customer service team immediately upon noticing the delay or non-delivery to initiate the claim process. Please provide any relevant tracking information and details of the non-delivery.
  2. We Will Initiate the Claim: After you contact us, we will work directly with the shipping carrier (e.g., Canada Post, UPS, FedEx) to initiate the shipping claim on your behalf. Please ensure you provide all requested information to expedite the claim process.
  3. Replacement or Refund: Once the shipping claim has been processed by the courier and your case is resolved, we will either offer a replacement (if available) or process a refund for the lost items, less shipping costs.

Insurance on Damaged or Lost Parcels Disclaimer

Compensation available through a carrier claim depends on the insurance coverage selected, the value of the affected items, and the carrierโ€™s terms and exclusions. We will review the claim findings and confirm the outcome and any refund or replacement with you.

Porch Piracy and Theft Disclaimer

i-Bead Inc. is not responsible for theft or porch piracy occurring after confirmed delivery to the shipping address provided. If tracking shows your parcel as delivered but you cannot locate it, contact us so we can request an investigation with the carrier.

To protect against theft, we strongly recommend:

  • Signature Confirmation: For added security, select optional signature confirmation (for an additional fee) when prompted in the signature popup. An order note is not required.

We encourage customers to have packages delivered to a secure location, such as a work address or a shipping location where theft is less likely.

*Terms and Conditions Disclaimer

  • Free Shipping: Will be sent via the cheapest Ground shipping method available for your area.
  • Wholesale Customers: Wholesale customers are not eligible for free or discounted shipping due to their wholesale pricing discount.
  • Oversized Items: Certain items such as Imitation Lining, 27" Dream Catcher Rings, Pellon, 15" Drum Kits, etc., are not eligible for Free Shipping. These items will be marked as such on our website before checkout.
    • For these items, we offer a $10 discount on shipping for orders over $100.
  • Same-Day Shipping: With the exception of our V.I.Bead Members, most orders can ship within 1 business day depending on order volume.
    • Delays: Please note that delivery times may be affected by various factors beyond our control, including (but not limited too):
      • Rural / northern communities
      • Forest fires
      • Bad weather
      • Peak seasons (e.g., holidays)
      • COVID-19
      • Postal strikes