Help Centre

Online Payment Options:

• Visa
• MasterCard
• American Express
• PayPal
• Interac e-Transfers
• Digital Gift Certificates

In-Store Payment Options:

• Cash
• Visa
• MasterCard
• Debit
• American Express
• Gift Certificates (purchased in-store)

Note: Cheques are only accepted from pre-authorized customers.

1. Log into Your Online Banking Account: Access your bank’s online or mobile platform.

2. Select Interac e-Transfer: Choose the Interac e-Transfer option from the Transfer/Payment menu.

3. Enter the Recipient’s Information: Use our email address: sales@ibeadcanada.com.

4. Fill in the Payment Details:

   • Enter the dollar amount you wish to send.
   • Select the account from which the funds will be withdrawn.
   • If your bank requires a security question and answer, use your order confirmation number as the answer.
   • Include your order number in the transfer message, if available.

5. Confirm and Complete the Transfer: Follow your bank’s instructions to verify the details and finish the transfer.

6. Order Processing: Once we receive your payment, we will process and ship your order.

Please Note: Payment must be received within 24 hours of placing your order. Unpaid orders will be cancelled. We do not send payment reminders.

You can place an order in one of two ways:

1. Online:
   Visit us at ibeadcanada.com to place your order.

2. In-Store:
   Visit us at our location:
   819 Highway 17 East, Wahnapitae, ON

Please Note:
At this time, we are no longer able to accept orders over the phone due to high volume.

Our staff works quickly to process and ship orders, so there is a limited window to cancel or modify an order.

• To Modify or Cancel Your Order:
  Please contact our customer service team by phone or email as soon as possible.

• After Shipment:
  Once your order has shipped, it can no longer be cancelled or modified. For return eligibility and instructions, please review our Refund & Return Policy. Stamped Envelope Shipping does not include tracking.

• Credit Card Payments:
  Your credit card payment is authorized when you place your order. i-Bead manually captures the payment when processing your order. Your bank may show the authorization as a pending transaction or hold before the payment is captured.

  • In rare cases, if your card fails the CVV verification, the issuing bank may still place a hold for the amount of your order, which may appear in your online banking. This hold can remain for a few days. If this happens, please contact your credit card company to have the hold removed or reversed.

• PayPal Payments:
  Your PayPal payment is authorized when you place your order and manually captured by i-Bead when processing your order.

• Interac e-Transfer Payments:
  Your order is processed once we receive your payment.

To ensure you receive exactly what you ordered, our process includes three key steps:

1. Order Picking: When your order is received, our "Pickers" access it on a computer, scan each item, and verify it matches the items you ordered.

2. Order Packing: After picking, the order is passed to our "Packers" who perform another verification scan to check that all items are correct before packaging. This step also includes a visual check of the products.

3. Video Recording: To provide an additional layer of assurance, all orders are video recorded during these processes to ensure accuracy and that the correct items are selected and packaged.

This thorough process is designed to give you confidence that you'll receive the items you ordered.

We offer Canada Post and courier shipping options based on your order and destination. Eligible small, lightweight Canadian orders may qualify for Stamped Envelope Shipping, a lower-cost untracked and uninsured Lettermail service. See the Stamped Envelope Shipping question below for restrictions and delivery risks.

Most orders ship within one business day; busy periods may require an extra business day. See our Shipping Policy for available services and processing details.

Shipping options and applicable discounts are calculated at checkout.

Eligible Expedited Parcel orders shipped to a Canadian province receive a $5 shipping discount starting at $25. Shipping discounts for eligible orders shipped to Yukon, the Northwest Territories or Nunavut start at $50.

Free shipping is available on most eligible orders over $150 shipped to a Canadian province or $200 shipped to Yukon, the Northwest Territories or Nunavut.

Wholesale orders are excluded, and oversized items have separate eligibility. Stamped Envelope Shipping is excluded from shipping discounts. See our Shipping Policy for the complete discount tiers, eligibility and exclusions.

Yes. Choose Canada Post for delivery to a P.O. Box. Other couriers require a valid physical street address.

We ship within Canada and to select international destinations. Shipping to the United States is currently suspended. See our Shipping Policy for details.

If your tracked parcel is damaged or appears to be lost, contact our customer service team so we can help with the courier claim process. Report damage to i-Bead within 48 hours of delivery, keep the packaging, and include photographs.

Ground and Express parcel services include tracking. Canada Post Expedited Parcel and Xpresspost shipments within Canada include up to $100 in coverage for loss or damage during transit, subject to Canada Post’s terms and exclusions. Additional coverage is available at $3 for each additional $100 of coverage above the initial $100.

Stamped Envelope Shipping is different: It includes no tracking, delivery confirmation, or carrier insurance. An insured shipping claim is not available for this service. If a stamped envelope has not arrived, contact us to review your order details, but we cannot trace it through Canada Post once mailed.

See our Shipping Policy for details.

Stamped Envelope Shipping cannot be tracked. This Canada Post Lettermail service has no tracking number or delivery confirmation.

For orders sent with a tracked parcel service, you can check your shipment in these ways:

1. Shipping Confirmation Email: When your tracked order ships, you will receive an email with the tracking number. Use the tracking link to visit the shipping provider’s website.

2. Your Customer Account: Sign in at ibeadcanada.com, open your order history, and select the available tracking link for your order.

3. Shop App: The Shop app may display tracking information for orders shipped with a supported tracked service. It cannot track stamped envelopes.

Please note: Tracking information for parcel services may take 24–48 hours to appear on the carrier’s website.

Stamped Envelope Shipping is a lower-cost Canada Post Lettermail option for qualifying small, lightweight orders shipped within Canada. It is not a tracked parcel service.

Your entire order must meet all of these restrictions:

• Maximum 10 individual items in total. Multiple quantities of the same product each count as an item.
• Maximum order value of $24.99 CAD.
• Eligible products only. A product marked as eligible does not mean an entire order automatically qualifies.
• Canada Post size and weight limits: no larger than 380 × 270 × 20 mm and no heavier than 500 g. Other eligibility rules still apply.
• Canadian delivery addresses only.

Important — no tracking or insurance: This option provides no tracking number, delivery confirmation, or carrier insurance for loss or damage. After the envelope is mailed, we cannot track its location, confirm delivery, or initiate an insured carrier claim.

Delivery is not guaranteed within a specific timeframe. Lettermail may be slower than an expedited parcel, and in some circumstances can take several weeks.

Choosing Stamped Envelope Shipping means accepting these service limitations and the risks of delay, loss, or damage. If tracking, delivery confirmation, or carrier insurance matters to you, choose an eligible tracked parcel shipping option instead.

Stamped Envelope Shipping will appear at checkout only if your order qualifies. For full details, read our Shipping Policy.

In-Store Purchases

• In-store purchases may be returned within 30 days of purchase with the original receipt for an exchange, store credit, or refund.
• Items must be unopened in their original, sealed packaging and in original condition.

Online Purchases

• Online purchases may be returned for refund or exchange within 30 days of receiving your order.
• You must call for authorization before initiating a return.
• Items must be unopened in their original, sealed packaging and in original condition.

Please Note:

• No refunds or exchanges will be accepted from Online or In-Store Purchases on the following items:

  • Sale items
  • Opened packages
  • Broken strands
  • Cut items (e.g., fabric, chain, cord, etc.)
  • Books, patterns, or special orders

• Returns initiated beyond the 30-day return window will incur a 20% restocking fee.

• Clearance products, or products that have been discontinued, will not be eligible for return beyond the 30-day return window.

• Returns initiated beyond 90 days will not be eligible for returns or exchange.

Return Instructions

To return or exchange a purchase, please include the following information:

• The reason for the return
• Your name, date of purchase, and invoice number (found on your receipt)

For your protection, we recommend you send returns in a strong cardboard box or bubble-padded envelope. We also recommend using a traceable carrier (e.g., Purolator, UPS, Canpar, FedEx or Canada Post) for your return shipment. i-Bead Inc. is not responsible for packages that are not received if sent via a non-traceable carrier. We are also not responsible for products that arrive damaged and cannot offer a credit for such items.

• Returns must be prepaid. We DO NOT accept C.O.D. or Return-To-Sender deliveries.
• We do not cover customs or brokerage fees for returns.

Return Address

Send returns to:

i-Bead Inc
Returns Department
819 Highway 17 East
Wahnapitae, ON P0M 3C0

Refund Process

• Once your return has been received and inspected, we will issue a refund to your original method of payment, less the shipping cost.
• Return processing may take one to two weeks.
• Once processed, the credit will be issued to your credit card. Please note that it may take one to two billing cycles for the credit to appear on your statement.

In-Store Purchases

• In-store purchases may be returned within 30 days of purchase with the original receipt for an exchange, store credit, or refund.
• Items must be unopened in their original, sealed packaging and in original condition.

Online Purchases

• Online purchases may be returned for refund or exchange within 30 days of receiving your order.
• You must call for authorization before initiating a return.
• Items must be unopened in their original, sealed packaging and in original condition.

Please Note:

• No refunds or exchanges will be accepted from Online or In-Store Purchases on the following items:

  • Sale items
  • Opened packages
  • Broken strands
  • Cut items (e.g., fabric, chain, cord, etc.)
  • Books, patterns, or special orders

• Returns initiated beyond the 30-day return window will incur a 20% restocking fee.

• Clearance products, or products that have been discontinued, will not be eligible for return beyond the 30-day return window.

• Returns initiated beyond 90 days will not be eligible for returns or exchange.

Return Instructions

To return or exchange a purchase, please include the following information:

• The reason for the return
• Your name, date of purchase, and invoice number (found on your receipt)

For your protection, we recommend you send returns in a strong cardboard box or bubble-padded envelope. We also recommend using a traceable carrier (e.g., Purolator, UPS, Canpar, FedEx or Canada Post) for your return shipment. i-Bead Inc. is not responsible for packages that are not received if sent via a non-traceable carrier. We are also not responsible for products that arrive damaged and cannot offer a credit for such items.

• Returns must be prepaid. We DO NOT accept C.O.D. or Return-To-Sender deliveries.
• We do not cover customs or brokerage fees for returns.

Return Address

Send returns to:

i-Bead Inc
Returns Department
819 Highway 17 East
Wahnapitae, ON P0M 3C0

Refund Process

• Once your return has been received and inspected, we will issue a refund to your original method of payment, less the shipping cost.
• Return processing may take one to two weeks.
• Once processed, the credit will be issued to your credit card. Please note that it may take one to two billing cycles for the credit to appear on your statement.

Damaged or Defective Items

At i-Bead Inc., we take great care in packaging and shipping your orders. However, if you receive a damaged or defective item, please follow these steps:

1. Notify Us Immediately: Contact our customer service team within 48 hours of receiving your damaged or defective item. Please provide:

   • A description of the damage or defect
   • Photographs of the damaged item and packaging
   • Your order number and a copy of your receipt

2. Return Process: If the item is eligible for return, we will provide you with return instructions and cover the cost of the return shipping. Please ensure the item is returned in its original condition and packaging.

3. Refund or Exchange: Once we receive the returned item and confirm the damage or defect, we will process a refund to your original payment method or send a replacement if desired (subject to availability).

4. Claims for Damages: We do not accept responsibility for damages caused by the customer after receipt of the item. Any items that show signs of wear, misuse, or improper handling will not be eligible for return.

Shipping Courier Related Damages, Loss or Theft

• Please visit our Shipping Policy for detailed information.

If you’ve forgotten your password, follow these steps:

1. On the Login page, click "Forgot your password?" just above the "Sign In" button.
2. Enter your email address and click "Submit". You will receive an email with a link to reset your password.
3. Click the "Reset Password" button in the email, which will redirect you to ibeadcanada.com. There, you can enter and confirm your new password.

Alternatively, you can call or email us, and we will be happy to reset your password for you.

To change or edit your account name or email address, please call or email our Customer Service team and someone will be happy to apply the necessary changes for you.

Yes, we offer discounts to repeat customers through our VIP program. There are three levels of VIP status, with increasing discounts based on your lifetime spending:

• VIP Level 1: 5% discount (Lifetime spending: $2500)
• VIP Level 2: 10% discount (Lifetime spending: $5000)
• VIP Level 3: 15% discount (Lifetime spending: $7500)

Once you reach a new level, your account will be automatically updated, and you'll receive an email notifying you of your new discount.

Please note: This program is available to regular customers only. Organizations and businesses are not eligible.

To properly care for your jewelry, follow the 5 S's of Jewelry Care:

1. Never SLEEP while wearing your jewelry.
2. Never SHOWER while wearing your jewelry.
3. Avoid SPRAYS such as hairspray or perfume.
4. Never SWIM while wearing your jewelry.
5. Avoid SWEAT—don't exercise while wearing your jewelry.

For more detailed information, click HERE.

A Wishlist allows you to save products you're interested in for future reference. To create one, you must be a registered customer. Here's how you can use it:

1. Go to the product page of an item you'd like to save.
2. Look for the “♥ Add to Wish List” link under the "Add to Cart" button and click it. The product will be added to your Wishlist.
3. You can continue adding as many products as you like to your list.

At any time, you can share your Wishlist with family and friends via email, Facebook, or Twitter. Just click on the corresponding share button on your Wishlist page and include a personal message to inspire gift ideas.

To use your discount code or digital gift certificate, follow these steps:

1. Go to the checkout page.
2. In the top right-hand corner (or at the top of the page on mobile), you will see a discount box.
3. Enter your discount code and/or gift certificate code(s) in the box and click the Apply button. You can enter codes one at a time.
4. Below the box, you should see the discount name along with the discount amount applied to your order.

Please Note: You can use multiple gift certificates for payment, but only one discount code can be applied to your order.

Yes, we do offer discount codes during sales. You can find them in the following 3 locations:

1. On our website home page as part of a slideshow.
2. On our Facebook and Instagram pages.
3. Through our email newsletter.

Be sure to check these locations for any current offers and discount codes!

To download our free projects or patterns, follow these steps:

1. Go to the item description page of the project you're interested in.
2. Under the description section, look for yellow-highlighted text that says "Download Here".
3. Click the link, and the download will start automatically!

Enjoy your free projects!

We are located at 819 Highway 17 East in Wahnapitae, Ontario.

Here are some directions to help you find us:

• 15 minutes east of Sudbury, ON
• 1 hour 15 minutes west of North Bay, ON
• 336 km north of Toronto, ON
• 532 km south of Moosonee, ON
• 2,127 km west of St. John's, NL
• 2,750 km south-east of Yellowknife, NT
• 3,129 km east of Vancouver, BC
• 225 million km from Mars

Feel free to use these distances for reference if you're planning a visit!